Terms of Service

T-Shirt Brothers is a custom apparel printing shop at 6010 Renaissance Parkway, Fairburn, GA 30213 — phone (470) 622-1392. These terms cover tshirtbrothers.com, our related storefronts, and the T-Shirt Brothers iOS app (together, the “Services”). By requesting a quote, placing an order, or creating an account, you agree to them.

A quote is an estimate based on the product, quantity, decoration method, and artwork you describe. It becomes a binding price only when we confirm your order. Quoted prices can change if the garment, quantity, artwork, or timeline changes. Georgia sales tax applies where required.

You are responsible for the content you ask us to print. By submitting artwork you confirm you own it or have permission to use it, and you agree to cover us if someone claims otherwise. We do not print trademarked or licensed material — school marks, league logos, brand logos — without authorization from the owner, and we may decline any order at our discretion.

For most orders we send a mockup or proof before production. Once you approve it, we print what you approved — please check spelling, names, numbers, colors, and placement carefully, because errors that appear in an approved proof are not eligible for a free reprint.

Standard turnaround is typically 2–7 business days from approval, depending on the method and current workload; rush options are available on many orders for an additional charge. Turnaround estimates are good-faith estimates, not guarantees, unless we confirm a date in writing. Local pickup in Fairburn is free. Shipped orders travel at the carrier’s risk once handed off; we will help you file a claim for carrier loss or damage.

Payments are processed by Stripe; we never see or store your card number. Some orders require a deposit before production (for example, embroidery orders include a digitization deposit) with the balance due on delivery or pickup. Orders placed through our online stores are charged at checkout. Custom work doesn’t begin until any required deposit is paid.

Because every order is made to your specifications, custom items can’t be returned for a refund the way off-the-shelf goods can. If we made a mistake — the wrong garment, a misprint that doesn’t match your approved proof, or a manufacturing defect — tell us within 7 days of receiving the order and we will reprint the affected items or refund them, our choice. Normal variation in garment dye lots and slight placement tolerance are part of custom printing and not defects.

Some storefronts on our Services are run with schools, teams, businesses, and organizations. Orders placed in those stores are produced and fulfilled by T-Shirt Brothers under these same terms; any fundraising contribution shown at checkout goes to the named organization.

Keep your account credentials to yourself; you are responsible for activity under your account. We may suspend accounts used for fraud, abuse, or automated signups.

Our responsibility for any order is limited to the amount you paid for it. We are not liable for indirect or consequential damages, including missed events, to the extent Georgia law allows that limitation.

We may update these terms; the effective date above always reflects the current version, and continued use of the Services means you accept the update. Questions? Email [email protected] or call (470) 622-1392. These terms are governed by the laws of the State of Georgia.